Animation shortcuts not working

Type of device*: Laptop
Brand and version of the device: MacBook Pro (15-inch, 2016)
System** : macOS version 12.6.1

* graphics tablet/display tablet/2-in-1 laptop/Android tablet
** Windows/Linux/Mac/Android, + version (you’ll find it in Help -> Show system information for bug reports)

I’m just getting into animation and having trouble selecting multiple frames.
I can select multiple individual frames by holding the Command key.
However, the problem arises when I wish to select a group of consecutive frames, I saw a video where someone, clicked a ‘beginning frame’ then held down shift, and clicked an end frame, and all in between were highlighted.
When I try this, the highlight of the frame for a second then becomes unselected.
If anyone has any ideas for how to solve this let me know, please.
Also if there’s like a master list of shortcuts that work for mac that would be great too!

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