It opens but doesn't work

I downloaded the recent version of Krita, the program open just fine but literally nothing works.
I click in every part of the screen, on the top menu, on the icons, but nothing happens. Also, the Minimize, restore down and close bottom do not work as well. I have to close it through the Windows task manager.
I tried to reinstall it, but didn’t work.
Can you guys help me?

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Wow, that’s strange…like it’s locked up… What kind of machine and tablet are you using?
That would be the place to start…
Sounds like windows, but ??

:slight_smile: Hello @Moises_Izaias and welcome to the forum!

What Windows are you using, 7, 8, 10?
Did you try to create a canvas first after launching Krita, or did you click around everywhere first? If the latter, Krita could possibly have been put into some sort of lock state or “stare”, through these actions. Although this would be unlikely, but it would not be impossible

After you start Krita, you should first create a canvas, then suddenly a lot of buttons become responsive. :slight_smile:

Which version of Krita did you download from where?
Are you painting with a mouse or with a graphics tablet and a stylus?
And what @kacart analogously asked you, what hardware do you use? Is it a PC, Laptop/Notebook or a Windows-Tablet?

Michelist

3 Likes

I’m using Windows 10 64 bit, my table is a Wacom One and my pc specs are:
AMD Ryzen 5 3400G (no GPU, I use onboard graphics)
16 GB of Ram

I can’t create a canvas, the menu doesn’t open. I downloaded the latest version from the official website. The same problem was happening with the previous version I had on my pc, so when I reinstall it, I got the latest one.

Weirdly, it worked earlier today, but now the issue remains, and my mouse is stuck in the loading icon right after I open the program.

Can you look in C:\Users\(your user name)\AppData\Local for the files:
‘krita.log’, ‘krita-sysinfo.log’ and ‘kritacrash.log’.
Which ones are there and which ones are not there?

If ‘krita-sysinfo.log’ is there, please copy-paste its entire contents to a reply here.

For the other two, if they exist then they may be quite long so it would be better to make them available via a link to a file sharing service or website or pastebin.

Hey, there were 5 files there: “karboncalligraphyrc”; “krita”; “kritadisplayrc”; “kritarc” and “krita-sysinfo”.

And this is the content of “krita-sysinfo”:

Krita

 Version: 5.0.2
 Languages: en_US, en
 Hidpi: true

Qt

  Version (compiled): 5.12.12
  Version (loaded): 5.12.12

OS Information

  Build ABI: x86_64-little_endian-llp64
  Build CPU: x86_64
  CPU: x86_64
  Kernel Type: winnt
  Kernel Version: 10.0.19043
  Pretty Productname: Windows 10 (10.0)
  Product Type: windows
  Product Version: 10

OpenGL Info
 
  Vendor:  "Google Inc." 
  Renderer:  "ANGLE (AMD Radeon(TM) RX Vega 11 Graphics Direct3D11 vs_5_0 ps_5_0)" 
  Version:  "OpenGL ES 3.0 (ANGLE 2.1.0.57ea533f79a7)" 
  Shading language:  "OpenGL ES GLSL ES 3.00 (ANGLE 2.1.0.57ea533f79a7)" 
  Requested format:  QSurfaceFormat(version 3.0, options QFlags<QSurfaceFormat::FormatOption>(DeprecatedFunctions), depthBufferSize 24, redBufferSize 8, greenBufferSize 8, blueBufferSize 8, alphaBufferSize 8, stencilBufferSize 8, samples -1, swapBehavior QSurfaceFormat::DoubleBuffer, swapInterval 0, colorSpace QSurfaceFormat::DefaultColorSpace, profile  QSurfaceFormat::CompatibilityProfile) 
  Current format:  QSurfaceFormat(version 3.0, options QFlags<QSurfaceFormat::FormatOption>(), depthBufferSize 24, redBufferSize 8, greenBufferSize 8, blueBufferSize 8, alphaBufferSize 8, stencilBufferSize 8, samples 0, swapBehavior QSurfaceFormat::DefaultSwapBehavior, swapInterval 0, colorSpace QSurfaceFormat::DefaultColorSpace, profile  QSurfaceFormat::NoProfile) 
     Version: 3.0
     Supports deprecated functions false 
     is OpenGL ES: true 
  supportsBufferMapping: true 
  supportsBufferInvalidation: false 
  Extensions: 
     "GL_EXT_read_format_bgra" 
     "GL_CHROMIUM_sync_query" 
     "GL_ANGLE_lossy_etc_decode" 
     "GL_OES_surfaceless_context" 
     "GL_OES_mapbuffer" 
     "GL_CHROMIUM_bind_generates_resource" 
     "GL_ANGLE_texture_compression_dxt5" 
     "GL_ANGLE_instanced_arrays" 
     "GL_EXT_discard_framebuffer" 
     "GL_NV_pixel_buffer_object" 
     "GL_OES_compressed_ETC1_RGB8_texture" 
     "" 
     "GL_EXT_texture_filter_anisotropic" 
     "GL_ANGLE_framebuffer_blit" 
     "GL_NV_fence" 
     "GL_EXT_sRGB" 
     "GL_OES_EGL_image" 
     "GL_OES_EGL_image_external" 
     "GL_EXT_debug_marker" 
     "GL_NV_pack_subimage" 
     "GL_OES_element_index_uint" 
     "GL_EXT_shader_texture_lod" 
     "GL_ANGLE_depth_texture" 
     "GL_EXT_texture_format_BGRA8888" 
     "GL_ANGLE_texture_usage" 
     "GL_ANGLE_program_cache_control" 
     "GL_OES_texture_float_linear" 
     "GL_EXT_texture_compression_dxt1" 
     "GL_EXT_unpack_subimage" 
     "GL_OES_texture_npot" 
     "GL_ANGLE_request_extension" 
     "GL_CHROMIUM_color_buffer_float_rgba" 
     "GL_EXT_texture_norm16" 
     "GL_OES_vertex_array_object" 
     "GL_EXT_map_buffer_range" 
     "GL_ANGLE_robust_client_memory" 
     "GL_OES_standard_derivatives" 
     "GL_EXT_draw_buffers" 
     "GL_EXT_frag_depth" 
     "GL_ANGLE_pack_reverse_row_order" 
     "GL_CHROMIUM_copy_compressed_texture" 
     "GL_NV_EGL_stream_consumer_external" 
     "GL_OES_depth32" 
     "GL_OES_EGL_image_external_essl3" 
     "GL_OES_rgb8_rgba8" 
     "GL_ANGLE_translated_shader_source" 
     "GL_CHROMIUM_copy_texture" 
     "GL_OES_packed_depth_stencil" 
     "GL_EXT_texture_compression_s3tc_srgb" 
     "GL_EXT_texture_storage" 
     "GL_OES_texture_half_float_linear" 
     "GL_ANGLE_texture_compression_dxt3" 
     "GL_EXT_robustness" 
     "GL_CHROMIUM_color_buffer_float_rgb" 
     "GL_EXT_texture_rg" 
     "GL_EXT_color_buffer_half_float" 
     "GL_ANGLE_client_arrays" 
     "GL_KHR_debug" 
     "GL_OES_get_program_binary" 
     "GL_EXT_blend_minmax" 
     "GL_OES_texture_float" 
     "GL_EXT_occlusion_query_boolean" 
     "GL_EXT_color_buffer_float" 
     "GL_EXT_disjoint_timer_query" 
     "GL_OES_texture_half_float" 
     "GL_ANGLE_multiview" 
     "GL_ANGLE_framebuffer_multisample" 
     "GL_CHROMIUM_bind_uniform_location" 

QPA OpenGL Detection Info 
  supportsDesktopGL: true 
  supportsAngleD3D11: true 
  isQtPreferAngle: true 

useBufferInvalidation (config option): false


Hardware Information

  GPU Acceleration: auto
  Memory: 14247 Mb
  Number of Cores: 8
  Swap Location: C:/Users/Moisés/AppData/Local/Temp

Current Settings

  Current Swap Location: C:/Users/Moisés/AppData/Local/Temp
  Current Swap Location writable: true
  Undo Enabled: true
  Undo Stack Limit: 200
  Use OpenGL: true
  Use OpenGL Texture Buffer: true
  Disable Vector Optimizations: false
  Disable AVX Optimizations: false
  Canvas State: OPENGL_SUCCESS
  Autosave Interval: 420
  Use Backup Files: true
  Number of Backups Kept: 1
  Backup File Suffix: ~
  Backup Location: Same Folder as the File
  Backup Location writable: false
  Use Win8 Pointer Input: false
  Use RightMiddleTabletButton Workaround: false
  Levels of Detail Enabled: false
  Use Zip64: false


Display Information
Number of screens: 2
	Screen: 0
		Name: \\.\DISPLAY2
		Depth: 32
		Scale: 1
		Resolution in pixels: 1920x1080
		Manufacturer: 
		Model: 
		Refresh Rate: 75
	Screen: 1
		Name: \\.\DISPLAY1
		Depth: 32
		Scale: 1
		Resolution in pixels: 1600x900
		Manufacturer: 
		Model: 
		Refresh Rate: 60

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