Black screen upon opening, krita mostly unresponsive

[amyamerito]

Hi, I’m completely new to Krita, and upon opening it for the first time I was met with nothing but a black screen. When I hover my cursor over certain spots it will change, suggesting that it’s responsive but I don’t know what is supposed to be showing up. I’ve tried closing and reopening multiple times but it’s no different. I’m using Krita 4.4.1 on Windows 7 Compaq laptop.

[halla]

First off, Windows 7 is no longer supported. The problem probably is with a broken GPU driver – which one is hard to say. You could try to open the settings dialog with the shortcut ALT-N, then Enter. Disable canvas acceleration in the display page – if the dialog is painted correctly.

[AhabGreybeard]

There is a way to disable canvas graphics acceleration if the method suggested by @halla doesn’t work for you.

With krita closed, go to C:\Users(your-username)\AppData\Local and in there you’ll see a file called ‘kritadisplayrc’. That is the display configuration file and it’s quite small with few entries.

Edit that file with Notepad (or whatever) and you’ll see a line that says:
OpenGLRenderer=(something)

Edit that line to say:
OpenGLRenderer=none

Then Save the edit and start krita. That is a desperation measure and not the sort of thing you should normally do.

[amyamerito]

it worked! the window came up so I was able to disable canvas acceleration and once restarting it worked normally. Thank you!