Ok so you have installed Krita and are ready to get started on your digital painting journey but you encounter a bug. Or you may be a seasoned Krita user but are facing some inexplicable problem. You’ll most probably reach out to the developers or community for support. But before asking for support I would urge you to consider reading this. Understanding these points will help you and the community to reach a solution easily.
Search if the question has been asked before
Before making a post it is advisable to search this forum for your problem. If there is already a similar question to what you are asking, chances are that there might be a solution in that post already. Even if there is not a solution or answers in that thread you can subscribe to it. Making duplicate posts wastes your time as well as ours.
Try searching the manual
We have an excellent manual, which we try to keep up to date with latest version of Krita. If your problem is not any technical glitch or bug, it might be good to read the manual. The manual also has a search feature that will help you to find the relevant section you want to know about.
Check the FAQs
Our FAQs list some of the common problems with their solutions. These problems are curated based on countless questions many users have asked us over the years. Chances are high that your problem may be already listed there too.
How to ask a better question?
Now that you have searched for your problem and know for sure that this is a unique problem and hasn’t been answered before, you can create a post here in the support category and ask your question.
So how do you ask a question? If you search for this question you will get a lot of results and countless ways to do it. In Krita’s context let us discuss what are some minimum expected criteria that the community needs.
Provide ample information about your problem
A question which provides little to no information may not help the community to understand your problem. “Krita is crashing help me!!!” - may not give you any support from the community, as they don’t know your problem other than knowing that krita is crashing on your system for some reason and you are very anxious about knowing why. Instead if you frame your question with relevant information you might get good answers. Some of the minimum required information are:
- Information about your system i.e. name of the operating system, graphic card memory etc
- Information about the input devices you use such as wacom or huion etc.
- Information about the file in question i.e. dimensions, color profile etc.
- What exactly you were doing when the crash happened and whether it is reproducible or not. If it is, what are the detailed steps to reproduce it.
- provide screenshots or videos of screen capture showing the problem.
- If possible provide the file that is causing the problem.
Give as much information as you can, this will help the volunteers from the community to arrive at a conclusion and help you.
Keep calm and respect others
We know that you are frustrated from the problem that you are facing but the key to getting good answers is to be calm and respecting of others who are willing to donate their time to help you. Be patient: sometimes you may not get answers right away and it may take days or weeks for someone to answer you. If you really need some help urgently you can loggin to the official IRC chat room (even there you would need to be patient and wait for few minutes.)
Krita is not made by a corporation
The next point that I would like to tell you is that Krita is not made by a multi billion dollar company, it doesn’t have any full time support staff. Instead it is run by a small group of developers and volunteers from the community. The number of paid developers working on Krita is less than what you can count with fingers on your hand. So please don’t expect some swift resolution or assignment of tickets to solve your query.
Ask you questions in the forum here, your fellow community members will be glad to help you. Krita works as a community where people help each other and grow together.