That’s probably for a Printer or something else HP related.
Oh, okay! Thank you for trying to help me!
Last straw: If your driver should be from the graphics card manufacturer, then try to install the driver from AMD instead. I had problems with other programs with my MSI driver (Krita worked), then after I installed AMD’s driver instead of MSI’s driver, the problems were gone.
You can “click through” quite comfortably on the AMD site to the driver that fits your graphics chip.
Michelist
In Windows use the shortcut WinKey + R and copy this → "devmgmt.msc"¹ into the dialog-box that opens and click on the OK-Button to open the Windows device manager, there you’ll find your graphics card.
Michelist
¹ without quotation marks
Add:
Sorry for the late reply! I created my account yesterday and the site keeps telling me i have to wait to make more messages
Yeah, this is all it says about the driver in the Device Manager, it’s not specific about what series it is
You can get around the number limit by editing an existing reply to add more information.
If the Device Manager don’t specify your Graphics Card then you most certainly is using the Windows ‘Built-in’ display driver. Like others said this might be the root of your problems.
You have 4 options to discover you GPU model / Install the correct driver. From easiest to harder:
- Use the AMD Auto-Detect Tool: Auto-detect Driver AMD
- Discover and tell us the exact model of your laptop, so we can see the specs and its GPU
- Try using the program GPU-Z and trying to see if it detects the name of your GPU
- In the window AMD Radeon™ Graphics Properties that you posted before ª, you could click on the tab Details and then show us the Device ID.
- Searching the Device ID will tell you which GPU you have
a)
Hi, hi, @Daishishi was faster than I! But anyway:
Oops! I didn’t expect that, and haven’t seen it like that for a while. In this case, the only thing that helps is guessing. Okay, that was, almost, a joke. Could you please download the software “GPU-Z”? You can get it from here, among other places (but this is the manufacturer of it):
https://www.techpowerup.com/gpuz/
If you still can’t find out which graphics chip really shovels the pixels onto your monitor, then I’m out of my depth here, because the alternative software HWiNFO can’t do any more. You could get this from here if GPU-Z doesn’t work and you want to try it with that, as a last resort.
Michelist
Update time!
Discovering the model of my laptop:
17-ca2xx, version 10.0.19044, build 19044,
Using GPU-Z:
I clicked Lookup in the GPU-Z window, and apparently my driver is a Vega 3?
Yep. You CPU is a AMD Athlon Gold 3150 with integrated graphics Vega 3. If you want to search the drive page yourself here the order to do it:
Or you can just directly: Vega 3 Driver Download
Got it! So all I have to do is download and install it? Will it replace my current driver or be an additional one?
It will replace the current one. Update actually. You can see on GPU-Z that Windows installed an ‘old’ version of the AMD driver at some point.
Just look in the Driver Version, that Adrenalin is the name of AMD drivers and bellow it you can see the date of the Driver: Oct. 2021
Do I have to restart my computer for the update to take effect? I just finished installing it, and GPU-Z and has all the same info it did before, and the Graphics Properties still says I have the driver downloaded in 2021
Yes. Specially with Windows you have to restart after updating drivers.
So installing the updated driver didn’t work; I tried installing and restarting twice for each version on the page you linked (once each running as administrator), but the Device Manager and GPU-Z still say I have the one from 2021. If there’s nothing else to try, I still really appreciate your help!
Just for ease of mind I recommend installing the driver I linked, even if the system (and GPU-Z) says that it is from 2021. If the driver from my link installed without a problem then you can assume it is the one being used.
Lets try to move to another resolution to your problem.
Trying to open Krita using Software Renderer, instead of trying to open it with your Graphic Card that uses ANGLE or OpenGL.
@Michelist you have Windows too right? You might know more than I in case I fail to guide @EmilyV to the right file / folder inside Windows.
The file you want to find is called kritadisplayrc
I believe on Windows this file is located inside the %APPDATA%
folder. It is a text file and will look like this:
[General]
EnableHiDPI=true
LogUsage=true
OpenGLRenderer=auto
canvasState=OPENGL_SUCCESS
rootSurfaceFormat=bt709-g22
Where it says: OpenGLRenderer=auto you will write:
OpenGLRenderer=none
Save the file and try to open Krita then.
Yes, there were no problems with the new driver!
I just installed Krita again and couldn’t find that file (I even looked at old kritarc files from my Recycle Bin because I was curious and those are just "File’ files).
And is Software Renderer a program? (I tried looking it up myself because I didn’t want to ask too many questions😅)
It is okay to ask question, the worst scenario would be an ‘answer-less’ question.
No, it is part of Krita (and of many other programs in a sense).
A Renderer is the program (or the portion of code) responsible for displaying the Image in your screen. So basically it is the portion of Krita that ‘creates’ the image you can see in your screen, from the window, to the menus and to the canvas itself.
Software Renderer means the Renderer is running from a software. Software can be perceived as programs that run in your CPU.
It is a classic way to say that the images your program produces don’t use a Graphics Card whatsoever.
Here the wiki if you’re interested in the details of it: Wikipedia: Software Rendering
It is a good way to test if a program has a ‘core problem’ or if it is a GPU issue.
Based on the Krita FAQ that file should exist in the %APPDATA% folder. Maybe it isn’t being created because Krita can’t be initiated .
So when I click on the icon I’m running it from the GPU? Normally I’m actually good with computers, but I’m kind of having trouble wrapping my head around this one thing in particular