Here you can find how to access hidden files on a Mac, I hope it will help:
The file to look for is named “kritarc”.
Michelist
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If it isn’t running, it is crashing right?
krita arc file:
~/Library/Preferences
resources:
~/Library/Application Support/Krita/
This is under Application Support, no files for Krita, same applies for Preferences.
And yeah, it’s technically crashing if I try to run it through Terminal.
This is after you set it to show hidden files? Maybe that is your issue of not having permissions to create the Kritarc file which leads to it hanging?
Follow the terminal instructions I linked for a backtrace.
How do I save the backtrace to a text file? Like, what parts?
After the crash you did:
thread backtrace all
right? copy it all and paste it here or pastebin
@iCloud_Rebel: And your Finder can’t locate a “kritarc”?
@KnowZero, because the initial uninstalled Krita has worked before uninstallation, there must be a kritarc.
Michelist
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There were mentions of another user account, so it is possible it doesn’t exist on their current user.
But there is an easy way to find it, through terminal:
sudo cat ~/Library/Preferences/kritarc
After typing password it will show the contents of the arc file if it is there.
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Theoretically, there should be two kritarc on the MacBook, one in each of the two user accounts, since Krita has worked in both accounts at least once.
I know that many things on a Mac are different, but it would be very unusual for the first account’s kritarc to be deleted just because you start Krita on the second account.
The whole thing is already very unusual with the untraceable kritarc, unless Krita was deleted by an uninstaller that also logged the installation process beforehand, or PC cleanup software removed all files not associated with any software (usually the quickest path to disaster).
Michelist
Addendum: I think I’ll ask my sister or brother-in-law if they have an old Mac for me, I’m getting very interested in these Macs from a technical point of view – and it would be easier for me to understand requests for help like this.
Edited
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Ok, so during the wait period of responding (apparently i have a limit as a newbie) I just got off the phone with Apple AGAIN and told them my predicament. We legit went through every possible idea that THEY could do, I showed them this thread, and they said that they don’t really mess around with stuff like that, and that I’ll need to have someone actually walk me through it…Is there a number I can contact for Krita? Because that’s what I was looking for in the first place. So they can walk me through it. And I can screen share?
Apple has literally told me not to mess around with the Library-related stuff.
There is a way to reset Krita configuration through the GUI from krita, but since Krita is not opening for you we can also try another method as mentioned in the documentation → Krita FAQ — Krita Manual 5.0.0 documentation
Press and hold Shift + Alt + Ctrl while starting Krita. This should show a pop-up asking if you want to reset the configuration. Press yes to reset it.
Hope this works for you.
I think I might actually have to screen share this to someone so they can walk me through.
I have a Discord if anyone wants to hit me up…because I cannot, for the life of me find this “kritarc” stuff ANYWHERE
Can you try to do what I mentioned. You just have to press and hold Shift + ctrl + Alt and then launch krita while holding those keys. That will reset the file.
Nope, nothing
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were you not able to do the log?
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Try finding kritarc by opening Terminal and typing:
sudo cat ~/Library/Preferences/kritarc
Enter your password, if you get blank than it isn’t there. If you see something, then it is there.
Ok, so when I do all that, what’s the next step? I don’t wanna eff up my computer.
You won’t be ‘messing around’ with it. You’ll be simply asking if the ‘kritarc’ file exists.
You don’t do anything, You report back on what is seen (or not seen).
The cat command gives the contents of the file involved and that may be quite a long text output.
Regardless of what happens with the main user account, also try this with the other user account to see what it says about that because that one does seem to have a working ‘kritarc’ file in it.
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Ok, so, I used the command in terminal, now what? Because I’m getting a BUNCH of stuff and doing a copy/past is too much.
Should it be related to the fact that @iCloud_Rebel’s MacBook is now running Krita in something like a VM¹, since it is an M1 Mac? Because the Krita executables are still for Intel CPUs? Or am I wrong with that assumption?
Michelist
¹ Edit/Addendum: I will try to inform myself more precisely, because I am not completely sure.
Which command did you run?
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If you ran the log, paste it into pastebin and give us a link
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If you ran cat, and it showed up a bunch of stuff, that means that the kritarc file does exist.
Then do:
sudo mv ~/Library/Preferences/kritarc ~/Library/Preferences/kritarc2