Krita won't open anymore

Hey there,

I’m having trouble opening Krita after I force-quit it over the Task Manager. I’ve tried lots of things to fix it, but nothing has worked so far. Can anyone help?
I’m using it on Windows 10.

Krita got stuck and unresponsive while applying a filter, so I used the Task Manager to close it. Since then it won’t pop up anymore when I start it, although the Task Manager shows that a process is running. (If I click several times, the process appears several times as well.)

What I have tried to far:

  • Moving the “krita” folder from Appdata to somewhere else, as well as krita.log, kritadisplayrc, kritarc and krita-sysinfo.log
  • Reinstalling several times, and different versions (I had 5.0.2. I have tried installing 5.1.5 and 5.2.0-rc)
  • I have also read the relevant section in the docs , but none of these suggestions helped, either. I couldn’t find a kritaopenglrc file.

Does anyone have an idea what else I could try?

Ugh. You’ve got a lot of stuff going on. The steps you’ve taken don’t really sound logical so I’m not sure what you have loaded right now.

You have to get all instances to stop running. Until you do that, Krita won’t run.

Go back into task manager and select each krita instance and then select “end task.” If your system will not allow you to do that, you may have to log in as admin. to end the task(s).

You should only be using the most recent stable version which is 5.1.5. Is that one installed right now?

I’m editing your topic title as this is neither a bug nor a crash.

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This is a strange one.

The ‘krita’ resources folder is normally in -\AppData\Roaming

The kritarc etc. config files are normally in -\AppData\Local

After you’d moved them to wherever else and tried to run your installed version of krita, were any files or folders created in -\AppData\Local or -\AppData\Roaming?

Something to try:
Do a full power down/up restart of your computer.
Make sure there are no files or folders with ‘krita’ in the name in either of those two folders noted above.

Download the portable .zip package from here:
https://download.kde.org/stable/krita/5.1.5/krita-x64-5.1.5.zip

In the Downloads folder, Extract it, go into the resulting folder and find the krita.lnk file and run it.
Does it run and does krita appear properly?
Are the kritarc etc files created in -\AppData\Local and is the krita resources folder created in -\AppData\Roaming?

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I am killing all processes - I thought that was clear. I just wasn’t sure if it was unusual behaviour and worth mentioning that it would show up several times. I’m sorry for not being clear enough - English isn’t my first language and my writing often is still clunky.
I’ve tried installing (only, of course) 5.1.5, but the issue persists.

Yes, I had moved all Krita-related files both in /Roaming and in /Local. But now that I strictly did in in the order of first deleting/moving all these files, then fully shutting the PC off, it has worked. Both with the portable, and then with a normal install. Thank you, that was very helpful!

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I suspect that something strange was hanging around and preventing krita from starting properly.

There are two things I’m wondering:

It would be interesting if you can replicate that situation.

  1. Are you using an active OneDrive mirror/backup that includes the -\AppData folder?

I was able to replicate it with some effort. This time with version 5.1.5 instead of 5.0.2. Do you think it makes sense to send a bug report?

Are you using an active OneDrive mirror/backup that includes the -\AppData folder?

I don’t.

First make a report with a description of how to replicate it in this topic:
Krita 5.2 Release Candidate is out! Please help us in another round of testing!
It’s like a staging area for discussing and investigating bugs before making a report on the formal bug tracker.

Those are the tricky ones. Try to give a detailed and precise description of how you induced the lockup. i.e. instructions for how to replicate it.

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