Login broken for fund.krita.org / KDE - with solution

General Forums
1

Hi,

Last month I joined the Krita Foundation with a monthly donation. I created an account from https://fund.krita.org/accounts/signup/.

Today I tried to login but I only had an option to login using a KDE identity, however I couldn’t do that because the credentials did not work on KDE, and trying to reset the password also resulted in an error.

Also, I never received any email from Krita or KDE.

As a test I created a second account on the krita fund website and I managed to login, however as soon as I logged out, I could not login again for the same reason.

Solution:

In order to solve this, I created a new account on the KDE identity website
using the same email that I had used on the krita fund website.

Once the account was activated I managed to login on the krita fund website using this new KDE identity, and it recognized my account, showing the profile and the payment receipts.

So it seems like registering on fund.krita. org does not actually create a KDE login.

I hope this can help those who have the same problem.

This is a serious problem, at the very least the sign up page on fund.krita.org should include a link to the KDE identity registration page.

I hope this issue is handled soon, as I believe it can seriously harm the donation process…

If I’m missing somenthing please let me know.

Thanks,

Marco

3 Likes
I lost my Krita Fund account
KDE account required for monthly donations
2

:slight_smile: Hello @MarcoT and welcome to the forum!

Thank you for your observations and reporting them, this in fact will help other users to “manage” their subscription and the account that belongs to the subscription.
And you are not the first person to observe this problem, the last time it was reported was not too long ago.

@halla, @scottyp, I assume you are interested in being informed about this.

Michelist

3

I just ran into the same issue, and had to sign up again using invent.kde.org using the same email, and was then able to view my Krita fund account.

Though my issue may have been because I tried to use a username with special characters, which went through when signing up on the krita fund website, but when I did the workaround in OP’s post, invent.kde.org said that the username was invalid, and I had to choose a new one.

Anyways point being if anybody runs into this issue still, I can confirm that OP’s solution still works.

2 Likes
4

Thank you very much for the solution. I had the same problem. I wanted to increase my donation but couldn’t log in or reset password (my username and mail wasn’t recognised). Almost gave up but your solution worked.
It was very confusing indeed. Money for my monthly subscription were donated just fine but account seemed to not exist. I would never have thought to make new account with same username.
thanks again :slight_smile: