Randomly Losing sensitivity on Xp-Pen display tablet

Type of device* : Display tablet
Brand and version of the device: Xp-Pen Innovator 16
System** : Windows 10 Pro v2004 - Experience pack 120.2212.3530.0


Hi,

At first, everything is working fine, krita is handling sensitivity perfectly, but then at a random point, it loses sensitivity without explanation.
Note that when it happens, sensitivity is still working in other drawing apps, it’s limited to Krita.
I tried restarting krita, unplugging and repluging the tablet but only rebooting Windows works.
But as it can occur just few minutes after I start using it, it’s not an option.

Thanks for your help.

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Check whether there’s an update for the tablet driver. Since tablet drivers contain per-application data, and sometimes even per-application code, it’s perfectly possible for the driver to be broken, even if it’s only one application that shows problems.

You can also uninstall and reinstall the driver (not Krita), or try to reset the driver’s settings. I haven’t got access to an xp-tablet, so I don’t know what their driver settings app looks like.

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Thanks for your reply, I didn’t know the driver had per-application elements.
They have 2 versions of the driver, I’ll try with the other one to check if it reproduces.

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and make sure you don’t have any other tablet drivers installed … i.e. wacom. That definitely interfered with my xp-pen setup.

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The problem came back again, even with the new driver install wich is the latest from xp-pen site.
And I checked for any wacom driver, I have none (thanks for the suggestion).
I also tried to kill the driver exe and restart it, but didn’t correct.

Would you have any other idea?

Does your stylus have switches? Once in a while my Wacom tablet seems to be behaving badly and that’s because I have a tendency to press a finger against a stylus switch without knowing it. It sounds silly but that kind of thing can cause unpredictable behaviour.

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ahah thanks for the idea, but no :slight_smile: it starts to bug after a few time without touching anything…

On W10 Krita works best when its tablet setting is “wintab.” If your tablet has a settings app it’s best to turn off “Use Windows Ink” with respect to Krita. Also, in Control Panel, Pen and Touch, you’ll see a list of settings. “Press and hold for right click” has been known to cause confusion in art apps. You can select it, click “settings” and turn off “enable press and hold for right ckicking.”

Also see if your tablet has a “hover” setting. Tablets with this feature run into trouble when the user holds the stylus just above the tablet for a few seconds, causing signals to be sent to the art app. If you have a hover feature it’s best to turn it off.

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YES !
Thanks @anon63336650 !! Windows ink was the one messing up !
If anyone struggle the option must be unchecked in xp-pen driver :

Amazing help, thank you all !

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@zigziglagirafe you’re welcome.

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