Rotation/Zoom Problems (Touching screen not working)

Support and Advice Input Device Support
#1

Type of device* : Laptop
Brand and version of the device: Microsoft Surface Pro 6
System** : Windows

Description of the issue (you can include screenshots): I can not rotate or zoom the canvas with my fingers for Krita. I checked the enable touch rotation and it is on. I think I might have clicked something that locked the canvas from rotating and zooming (maybe a key or something) and I don’t know how to fix it. I already tried uninstalling the app and removing all data and that still didn’t work either. Also, is there someone I can email directly/contact for this problem because it has happened numerous of times. I can usually fix it by uninstalling it, but this time that didn’t work.

#2

I’m sorry, but I have no idea what might cause this: there is no way to lock rotation other than disabling touch rotation altogether.

Uninstalling and reinstalling Krita won’t change anything, ever.

And no, there’s no support email address: this is the right place to ask for help. Here your question may be read by someone who has experienced the problem. Krita’s isn’t made by a big company with a support deparment – we’re just a small band of free software enthousiasts doing our best.

#3

What about the zooming issue with touch as well? I can’t pinch in or out to adjust the Canvas as well or does that fall into the same category as the rotation issue?

#4

did this ever get solved? i’m having the same issue. when i try to pinch to zoom (i have a touchscreen monitor) it shows me a square with the color i’m using. idk if i clicked something by accident but it’s super annoying to not be able to pinch to adjust the canvas

#5

Honestly, yes and no. For me the zoom and rotating started working out of nowhere. However, I have no clue on how it fixed, if it was the app or the computer’s fault, how to avoid this problem, etc. Keep in mind, I had this issue was on the app for months. I hope it doesn’t take you’re computer or app as long to fix this, but it just might. If anything, just keep your fingers crossed every time you open the app.

#6

yeah, mine eventually fixed itself. my guess is it’s just a bug.