Shortcut Keys on Huion Inspiroy H640P tablet not working on Krita

Type of device* : Huion Inspiroy H640P
Brand and version of the device: Acer Aspire 3 15
System** : Windows 11

* graphics tablet/display tablet/2-in-1 laptop/Android tablet
** Windows/Linux/Mac/Android, + version (you’ll find it in Help -> Show system information for bug reports)


Description of the issue (you can include screenshots):

The shortcut keys I’ve set on my tablet based on the default shortcut keys on Krita used to work fine until today. I’ve tried the suggestions I saw here in the forum like configuring the settings on Krita: checking the WinTab on the Tablet Settings, as well as checking the use mouse events for right- and middle-clicks (workaround for convertible devices, needs restart)

I’ve also installed the latest version of Krita as well as the driver for my Huion Inspiroy H640P


But nothing seems to work, I’ve already restarted my laptop multiple times to see if there’s any changes. Any suggestions on what I else I should try? How do I fix this guys? The shortcut keys on my tablet just makes my workflow easier and convenient, so if there’s anything I can do to fix this, please let me know!

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:slight_smile: Hello @lololou, and welcome to the forum!

Have you tried reinstalling your tablet driver yet? I see it as a last resort at the moment, as your description at least sounds like you’ve done everything that needs to be done, but maybe I’ve misunderstood/misinterpreted something?

And you should probably uninstall/reinstall it the good old way! So uninstall your driver according to your manual, if that gives instructions on this, else use the uninstaller.
Now, and that’s important, shut down your PC completely. If you have Sleep mode and/or hibernation on Windows enabled, then disable these functions beforehand, in question of how to do it ask your preferred search engine (these functions also harm your SSDs because of the insane amount of data written each time you shut down your PC (everything that’s in memory gets written to your SSDs, and it doesn’t start up noticeably faster than without using hibernation, but with sleep mode you gain a little time if that is of worth for you)).
After your PC has switched power off, wait a few seconds and then start it again. Now install the driver according to the instructions in the manual and obey if the tablet has to be wired to the PC or not, often this makes a difference.
After you have installed the driver anew, you should do this shutdown-reboot voodoo again. We don’t know why this even these days often makes the difference, where Microsoft wants to tell us it is no longer needed, but we have observed often enough that it made the difference. Since it is only time-consuming and does not harm you or your hardware, it is at least worth a try.

The most recent driver for your tablet is found on this Huion-Page:
https://www.huion.com/index.php?m=content&c=index&a=lists&catid=16&myform=2&down_title1=Inspiroy%20H640P&down_os=Windows&down_type=Driver&category=undefined


But for recapitulation:

The important thing with WinTab and Windows Ink is that these have to match another on Krita and tablet. When you select to use WinTab in Krita, you must disable the use of Windows Ink on the tab “Digital Pen” in your driver-application in the lower left corner, and if you want to use Windows Ink it has to be enabled in Krita and your driver as well, so the “trick” from before but vice versa.
To enable one of them in Krita, you have to set the radio buttons found on your first screenshot accordingly, and then you must confirm that setting with the OK-Button in the lower right corner of that dialog and restart Krita, without confirmation and restart it will not be changed.
Normally, WinTab is the preferred API when it comes to using Huion tablets on a Windows PC, but exceptions prove the rule that nothing is impossible and in rare situations Windows Ink may work better for a user. But it is rare.

Mouse events should not interfere with keyboard shortcuts you set up for your shortcut keys on the tablet, as long as you don’t have mouse-actions put on them, but it does not harm to try to toggle this setting to check it out, as you said you did.
Important is to do the same as above: Confirm that setting with the OK-Button in the lower right corner of that dialog and restart Krita.

You said, you have set up the shortcut keys on your tablet to the Krita default shortcuts, have you checked them after this incident happened to you, or do you assume they did not change, if the latter then please check this under ‘‘Settings’’ >> ‘‘Configure Krita’’ >> ‘‘Keyboard Shortcuts’’.

In case this does not work, or you have further questions, feel free to ask. Please add a brief description of what you did so far and where you are stuck.
It may be that I’m not back before tomorrow, so there may be other who step in to help you further.

Michelist

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Thanks so much for replying!

I went and uninstalled the tablet driver manually and shut down my laptop, I’ve turned off sleep mode/hibernation beforehand, then turned it on again after a few seconds.

Then installed the latest driver for my Huion tablet and followed the instructions for driver installation in the manual.



Then rebooted my laptop again. After that I disabled Windows Ink in the driver, just as you’ve suggested.

But this is where I got stuck for a bit I don’t know how I can set radio buttons. Sorry about that if you could elaborate, I would really appreciate that.

I have also disabled the Use mouse events for right- and middle-clicks (workaround for convertible devices, needs restart) because that’s what I understood from your instructions, correct me if I’m wrong, then restarted Krita.

I checked the default shortcut keys on Krita and set them on the driver just to see if there’s any changes.



But after restarting Krita and then opening a canvas to test it out, it still doesn’t respond after pressing the keys on my tablet. If there’s anything I can still, try to troubleshoot please let me know!

UPDATE!

I’ve found out what’s wrong! The tablet has a press key lock on it’s right.

My sister suggested this to me when she saw my frustration, as she admits that she likes to press and play around the keys on the tablet she thought maybe it was either one of us that pressed something to make it stop working.

So I checked the manual and looked for the trouble shooting chapter and lo and behold there it is:

But nonetheless, thank you so much for your help! @Michelist, I really appreciate that you took the time to help! thank you!! :heart_hands: :sparkles:

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Radio buttons are the “buttons that only allow one setting and when a non-activated radio button is selected, the selection of the currently active radio button is automatically deactivated. They are usually represented by round dot-shaped “holes”. In Krita, for example, you can find these in your screenshot of the tablet settings for ‘‘Windows 8+ Pointer Input (Windows Ink)’’ and ‘‘WinTab’’.

Michelist

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