Windows 10 Pro
Krita 4.3 or 4.4
After working a while without any troubles, Krita suddenly got a white screen and is not responding any more.
I checked the for similar bugs in the forum but could not find anything.
I am very greatful if somebody could tell me what I best should do now.
Thx in advance
Jeremiah
Does this happen when opening or creating an image? Or directly on startup? Did you have any system updates or driver updates? It looks a bit like that – so you could try resetting krita’s settings (https://docs.krita.org/en/KritaFAQ.html#resetting-krita-configuration) and then switching between opengl, angle or disable canvas acceleration completely.
Thanks a lot for your response.
This happen on a file I created my self and already worked several days/hours on it. Document: A4 300dpi, RGB 8 bit, sRGB.
So far this happen only one time. This occurred suddenly after about one and a half hour of work with krita. Before it happen, I noticed that some colours started to looking wired with markups/decorations.
I then closed krita ond started it again from the last autosave file. I could continue my work this way. OpenGL is enabled but so far I did never notice any troubles…
It does sound like a graphics driver/card problem.
Do you still have the .kra file that you used before you switched to using the autosave file? If so, what do you see if you open it and work on it?
I’ve never seen a white screen, probably because it’s a windows related bug, but I’m unable to open a very old krita “.kra” file . Luckily I did export my work as a flat image at that time.
Anyway, try to export your layers to a fresh new kra file and delete the old one. Maybe your file has been altered in some way, so do something to backup while you can still manage it. Don’t hope
@Jeremiah: If it’s just this file, I would like to take a look, can you please share it with vurian@gmail.com? If you could also attach the contents of help->system information for bug reports to the mail, that would be helpful.
@Venn: I’m also interested in old .kra files that don’t load… In any case, unless the file dates from before ~2010, there should be a mergedimage.png in the .kra file (which is a zip file).
Yo
Lucky you did that :).
I’m going to try to export as you mentioned.
Thanks and cheers
Jeremiah
Yes of course, I’m glad to help and to give you the information you need. I will send you an email and I’ll also attach the log file.
After some thinking I also realised, that Win10 only had about 2 GB of RAM (out of a total of 8GB) available. But the onboard intel GPU also demands from this 2 GB I think.
I going to make sure Windows has at least 3 GB. If it happen again, I’ll switch off OpenGL.
The machine, a Dell XPS 9370 has still warranty. Maybe I let it check before that ends.
Thanks for you support.
Now I can open it again and work on it. Everything seems fine again.
I also had the feeling this could be an indication for a graphics card problem as you said.
