Gets stuck on Magnifying glass, then literally cannot use any tool buttons

Support and Advice Input Device Support
12

For what it’s worth, I have this same problem! I posted back in January (complete with a video demo!) but my post didn’t get much traction. :sweat_smile:

It’s not just sometimes either. I can reliably reproduce it every single time. I’ve tried it on multiple Mac machines too: one 2018 MacBook Air, a 2017 MacBook Pro, a 2020 MacBook Pro. etc. Oddly enough, if I trigger this bug and then open the tablet tester, my pen strokes register there just fine. I can even click around the UI and it’s nice and snappy. But the canvas itself becomes completely unusable.

Also none of the previously mentioned suggestions work:

  • Hitting the escape key
  • Using CMD+plus and CMD+minus
  • Using the normal trackpad to “unstick” the zoom
  • Clicking outside of the canvas/application
  • Turning off the “touch” features of the tablet so that only my pen will register input

I even ended up contacting Wacom and they had a technical support person walk me through tons of debugging steps, none of which worked. :sob:

Even the logs show nothing of note:

SESSION: 31 Aug 2022 16:44:49 -0700. Executing /Applications/krita.app/Contents/MacOS/krita
Krita Version: 5.1.0, Qt version compiled: 5.12.12, loaded: 5.12.12. Process ID: 5132
-- -- -- -- -- -- -- --
31 Aug 2022 16:44:49 -0700: Style: macintosh. Available styles: macintosh, Windows, Fusion
31 Aug 2022 16:44:50 -0700: Database is up to date. Version: 0.0.17, created by Krita 5.1.0, at Tue Aug 30 14:51:02 2022
31 Aug 2022 16:45:21 -0700: Created image "Unnamed", 3508 * 4960 pixels, 300 dpi. Color model: 8-bit integer/channel RGB/Alpha (sRGB-elle-V2-srgbtrc.icc). Layers: 2
31 Aug 2022 16:53:53 -0700: Autosaving: /Users/noah/.krita-5132-document_0-autosave.kra
31 Aug 2022 16:53:53 -0700: Converting from application/x-krita to application/x-krita. Location: /Users/noah/.krita-5132-document_0-autosave.kra. Real location: /Users/noah/.krita-5132-document_0-autosave.kra. Batchmode: 0. Configuration: none
31 Aug 2022 16:53:54 -0700: Completed saving /Users/noah/.krita-5132-document_0-autosave.kra (mime: application/x-krita). Result: OK. Warning: . Size: 444564
31 Aug 2022 17:02:27 -0700: Removing autosave file: /Users/noah/.krita-5132-document_0-autosave.kra
31 Aug 2022 17:02:28 -0700: CLOSING SESSION

The Log Viewer docker tool shows even less (with all log categories enabled). :sweat_smile:

EDIT: I filed a bug on the KDE forum.

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