Krita 5.2.2 update 'Fatal Error' on chromebook

Support and Advice General Questions
21

There is bug report: 485339 – Krita won't open it just crashes , which I have just confirmed based on the number of posts corroborating it.

Unless a developer can reproduce this crash (I cannot, myself, on regular Android), it’s going to need more information to solve.

Questions:

  • Is there a log in /Android/data/org.krita/files/kritacrashlog.txt or krita.log?
  • Does this crash happen on 5.2.0 or 5.2.1?

ADB - logcat output would be useful, but it’s a bit technical to set up.

1 Like
22

Thank you :pray:

23

I tried downloading it but it said it would be harmful so I had to discard it, but thank you for helping:)

24

Thank you for the advice! :+1:

25

I use a Chromebook but I can’t help because I use an appimage on a Debian VM. I have as little to do with Google as possible.

26

Google says that about everything that doesn’t come from its Play Store. That’s Google corporate policy, and it’s called marketing, and it’s an unfair business practice to discredit all sources other than their “sacred” Play Store. Furthermore, the version criticized as dangerous is the same version that Google has distributed through its Play Store because Google gets it from the same source, namely the creators of Krita.

Michelist

2 Likes
27

Thanks, unfortunately this has not worked. No Krita on my tablet unfortunately.

28

Hi, I tried this, but the Google store automatically downloads the 5.2.2, or auto updates as soon as it hits the tablet. Haven’t had time to try turning off automatic updates, not sure if I even can. Will have a go on the weekend.

29

@Kingjulien
It’s as @Michelist said, Google does not scan the file to determine it’s safety. They display that message each time a user elects to download an executable file.

1 Like
30

Oh ok then :+1: Also by the way I know you said you don’t know which file chrome users would select but do you know the would that you would normally select if you wanted to open Krita

31

I select the one with ARM 64 architecture because I’m using an Android tablet with that architecture.

You need to know the architecture of the chromebook you’re using. Is it ARM?

32

I don’t know the architecture, how do I find it out?

33

I don’t know much either so I did a quick google search for you and found this:

https://drakesoftware.com/Site/Print17528.aspx#:~:text=Click%20About%20on%20the%20left,or%20an%20ARM-based%20processor.

2 Likes
34

Oh ok thank you so much for the help :smiley:

1 Like
35

Ok I think I found the architecture in the system it said its Version 103.0.5060.132 (Official Build) (64-bit) so which thing would I download for that

36

As far as I know, you want this one (remember I’m not a technician):

krita-arm64-v8a-5.1.5-release-signed.apk

37

Thanks! :+1: (Im not a technician either :frowning: )

38

There are other reports about this on reddit too like this one - https://www.reddit.com/r/krita/comments/1c48h7s/krita_has_a_fatal_error_whenever_i_open_it/

Here on forum there are atleast three threads. I’ll merged all of them in to one soon.

1 Like
39

Hello! I have been using Krita on my chromebook for around 4 months now, but it has suddenly started to show this message whenever I try to open it today:

image
image477×222 2.99 KB

(I downloaded Krita from the play store as it is the only place I can get it. I have redownloaded once and it still does not work. Any help would be appreciated.

40

Hello @YeIlowBucket and welcome to the forum :slight_smile:

Please see this topic:
I am trying to access krita on my chromebook and it is saying "Your appilcation has encountered a fatal error and cannot continue" and I am unable to get into the app

and this topic:
Krita 5.2.2 update 'Fatal Error' on chromebook

You are not alone.

1 Like